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26/27/28 NOVEMBER 2021

Knebworth House, Hertfordshire, SG1 2AX

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    FAQs

    To help you plan your day out at the Knebworth Christmas Fair, we have compiled a list of our most frequently asked visitor questions.

    If you have a question which isn’t answered here, please call our general enquiries line on 01702 549623, Monday to Friday, 9am to 5pm (excluding Bank Holidays).

     

    COVID-19 FAQS

    Will there be any COVID restrictions / guidelines in place?
    It is very difficult to say what will be in place later this year, we are hoping that there will be minimal restrictions, however we will be keeping a close eye on the news and working very closely with the venue and local government to ensure everyone is safe.

    Do I have to wear a face covering?
    Although this is not compulsory, we strongly encourage that face coverings are worn whilst you visit any inside area of the show.

    Do I have to be ‘double jabbed’ or have proof  of COVID status to attend the show?
    No, at this stage, this is not a mandatory requirement and we will not need to see evidence of a negative lateral flow test. However we advise all visitors follow the current Government recommendations and guidelines.

    If the show doesn’t go ahead due to COVID-19, will I get a refund on my tickets?
    If the show is unable to go ahead due to COVID-19, all tickets will be valid for next year’s show. You won’t have to do anything – just hold on to your tickets and bring them with you to the show as normal. Alternatively, if you would like to request a refund on your ticket price, please call our ticket support team Redbox on 0333 242 7912.

     

    GENERAL FAQS

    When does the Knebworth Christmas Fair take place and what are the opening times?
    The Knebworth Christmas Fair takes place on Friday 26th, Saturday 27th and Sunday 28th November 2021. The show will be open from 9am – 4pm on all three days.

    What’s the full address?
    The event takes place in the Barns and Marquees at Knebworth House. The venue’s address is: Knebworth House, Old Knebworth Lane, Stevenage, SG1 2AX.

    Can I bring a Buggy or Pram?
    Although buggies and prams are not permitted in the inside areas of the show, we are pleased to introduce a FREE buggy park which you are welcome to use at the entrance to the event. Buggies and prams are permitted in all outdoor areas.

    Can tickets only be used on the day selected?
    Yes, tickets must be booked for the day you plan to attend the show and can only be used on the day and entry time slot you have booked for (Sunday tickets cannot be used on Saturday, for example). If you are unable to print your tickets, we do also accept viewings on smartphones.

    Why do I have to book an entry time slot for my tickets?
    To help alleviate queues and to aid in social distancing measures, we have introduced an entry time slot system. The time slots are 9am – 11am, 11am – 12pm and 12pm onwards. You can select which arrival time slot suits you best when you book your tickets.

    Do the time slot entry tickets mean we’re limited to how long we can stay at the event?
    No, your time slot entry tickets are for your arrival time to the show only. You can stay at the event for as long as you like. The event closes at 5pm on Friday and Saturday and at 4pm on Sunday.

    Can I book my tickets online?
    Tickets can be booked in advance on our website by clicking here. For the safety and comfort of everyone attending this year’s event, we are limiting the tickets available, so we would strongly advise booking online to guarantee entry to the show on your day of choice. We are hoping to have a small amount of tickets available on the gate, however these will be subject to availability. For full ticket prices click here.

    Can I book my tickets over the phone?
    Yes, the number to call is 0333 242 7912. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. Calls are charged at 7p per minute plus any network charges from your supplier. 

    I can’t find my confirmation email – how do I get it resent?
    If you’ve deleted your email confirmation or just can’t find it you can have it resent to the original email address used. Please contact our ticket support team at RedBox who will be able to assist you by emailing support@yourticketbooking.com.
     
    I’m having trouble booking tickets – what should I do?
    If you have a ticket enquiry, please email support@yourticketbooking.com or call 0333 242 7912. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. Calls are charged at 7p per minute plus any network charges from your supplier. On show days, please call the customer support number on 0333 242 7913.  Lines will be open from 8am to 11am. 
     
    Is there an additional charge for parking?
    No, parking is free for visitors. There are plenty of car parking spaces available, some hard-standing and the remainder on grass.
     
    How far is the car park from the show entrance?
    The main car park is just a few minutes walk to the entrance.
     
    Are there parking facilities for those who need accessibility?
    Yes. The spaces are as close as possible to the entrance at the show. Please ask staff on arrival and they will direct you to these spaces.  PLEASE NOTE that all car parking is on grass, therefore we strongly recommend that you wear appropriate shoes.
     
    Do you have a concession for carers?
    Yes, we offer free entry for carers. You will need to book tickets for everyone else in your group but the carer/s will receive complimentary entry. Just let the team on the gate know and they will arrange entry.
     
    Are dogs allowed?
    Dogs are not permitted inside the undercover areas at the show. Guide dogs for the blind or for the hard of hearing are, however, welcome in all areas. 
     
    Can I enter the show more than once during my visit?
    Yes, we will issue hand stamps for anyone wishing to return throughout the day of their visit. If hand stamps are not available due to COVID-19 regulations at the time, please let a member of the team on the gate know that you would like re-entry to the show and they will arrange this for you on the day of your visit.
     
    Is there a cash point at the show?
    No – although many exhibitors will have card machines, we advise bringing cash with you in case it is out of order on the day of the event.
     
    I can no longer attend. Can I get a refund?
    We’re sorry that you are no longer able to join us but unfortunately all ticket sales are final and non-refundable.

     

     

    Whilst we advertise events, activities and entertainments we will not be held responsible for the failure of any events, activity and/or entertainment being available or the quality of any of the events, activities or entertainments. Failure of any of these to please cannot be held as a reason for refund.

    Disclaimer: Any videos or photos taken by a member of Aztec Shows LLP may be used in future for promotion of the show. Visitors are reminded that the terrain outside the show may be unstable please be aware of the possibility of slips, trips and falls. By entering the show you are agreeing to the above disclaimer and that the videos and images taken may be used.

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