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25/26/27 NOVEMBER 2022

Knebworth House, Hertfordshire, SG1 2AX

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  • FAQs

    To help you plan your day out at the Knebworth Christmas Fair, we have compiled a list of our most frequently asked visitor questions.

    If you have a question which isn’t answered here, please call our general enquiries line on 01702 549623, Monday to Friday, 9am to 5pm (excluding Bank Holidays).

     

    COVID-19 FAQS


    Do I have to wear a face covering?
    Although this is not compulsory, we strongly encourage that face coverings are worn whilst you visit any inside area of the show.

    Do I have to be ‘double jabbed’ or take a COVID test before attending the show?
    Although it is not mandatory, we encourage all visitors and exhibitors to carry out a lateral flow test within 48 hours prior to attending the event and follow the current Government recommendations and guidelines.

    If the show doesn’t go ahead due to COVID-19, will I get a refund on my tickets?
    If the show is unable to go ahead due to COVID-19, all tickets will be valid for next year’s show. You won’t have to do anything – just hold on to your tickets and bring them with you to the show as normal. Alternatively, if you would like to request a refund on your ticket price, please call our ticket support team Redbox on 0333 242 7912.

     

    GENERAL FAQS


    When does the Knebworth Christmas Fair take place and what are the opening times?
    The Knebworth Christmas Fair takes place on Friday 26th, Saturday 27th and Sunday 28th November 2021. The show will be open from 9am – 4pm on all three days.

    What’s the full address?
    The event takes place in the Barns and Marquees at Knebworth House. The venue’s address is: Knebworth House, Old Knebworth Lane, Stevenage, SG1 2AX.

    Can I bring a Buggy or Pram?
    Although buggies and prams are not permitted in the inside areas of the show, we are pleased to introduce a FREE buggy park which you are welcome to use at the entrance to the event. Buggies and prams are permitted in all outdoor areas.

    Can tickets only be used on the day selected?
    Yes, tickets must be booked for the day you plan to attend the show and can only be used on the day and entry time slot you have booked for (Sunday tickets cannot be used on Saturday, for example). If you are unable to print your tickets, we do also accept viewings on smartphones.

    Why do I have to book an entry time slot for my tickets?
    To help alleviate queues and to aid in social distancing measures, we have introduced an entry time slot system. The time slots are 9am – 11am, 11am – 12pm and 12pm onwards. You can select which arrival time slot suits you best when you book your tickets.

    Do the time slot entry tickets mean we’re limited to how long we can stay at the event?
    No, your time slot entry tickets are for your arrival time to the show only. You can stay at the event for as long as you like. The event closes at 4pm on all three days.

    Can I book my tickets online?
    Tickets can be booked in advance on our website by clicking here. For the safety and comfort of everyone attending this year’s event, we are limiting the tickets available, so we would strongly advise booking online to guarantee entry to the show on your day of choice. For full ticket prices click here.

    Can I buy tickets on the gate?
    Tickets on Saturday and Sunday have now SOLD OUT and will not be available on the gate. Tickets will be available to purchase on the gate for Friday entry, however we would advise booking online to guarantee entry and avoid disappointment in case these sell out too.

    Can I book my tickets over the phone?
    Yes, the number to call is 0333 242 7912. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. Calls are charged at 7p per minute plus any network charges from your supplier. 

    I can’t find my confirmation email – how do I get it resent?
    If you’ve deleted your email confirmation or just can’t find it you can have it resent to the original email address used. Please contact our ticket support team at RedBox who will be able to assist you by emailing support@yourticketbooking.com.
     
    I’m having trouble booking tickets – what should I do?
    If you have a ticket enquiry, please email support@yourticketbooking.com or call 0333 242 7912. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. Calls are charged at 7p per minute plus any network charges from your supplier. On show days, please call the customer support number on 0333 242 7913.  Lines will be open from 8am to 11am. 
     
    Is there an additional charge for parking?
    No, parking is free for visitors. There are plenty of car parking spaces available, some hard-standing and the remainder on grass.
     
    How far is the car park from the show entrance?
    The main car park is just a few minutes walk to the entrance.
     
    Is the show accessible for wheelchairs?
    Yes, the show is wheelchair friendly. You can find more information about accessibility on the venue’s website here.
     
    Are there parking facilities for those who need accessibility?
    Yes. The spaces are as close as possible to the entrance at the show. Please ask staff on arrival and they will direct you to these spaces.  PLEASE NOTE that all car parking is on grass, therefore we strongly recommend that you wear appropriate shoes.
     
    Do you have a concession for carers?
    Yes, we offer free entry for carers. You will need to book tickets for everyone else in your group but the carer/s will receive complimentary entry. Just let the team on the gate know and they will arrange entry.
     
    Are dogs allowed?
    Dogs are welcome on leads in all outside areas, however they are not permitted in any of the inside areas at the show. Guide dogs for the blind or for the hard of hearing are, however, welcome in all areas. 
     
    Can I enter the show more than once during my visit?
    Yes, we will issue hand stamps for anyone wishing to return throughout the day of their visit. If hand stamps are not available due to COVID-19 regulations at the time, please let a member of the team on the gate know that you would like re-entry to the show and they will arrange this for you on the day of your visit.
     
    Is there a cash point at the show?
    No – although many exhibitors will have card machines, we advise bringing cash with you in case it is out of order on the day of the event.
     
    I can no longer attend. Can I get a refund?
    We’re sorry that you are no longer able to join us but unfortunately all ticket sales are final and non-refundable.
     

    EXHIBITING IN MARQUEES


    IMPORTANT  Depending on the weather conditions, it is possible for condensation to form on the inside of the marquee roof, which may lead to water dripping as the marquee heats up.  The dripping usually stops once the marquee has heated.  Exhibitors should always cover their stand overnight with a waterproof covering and we strongly recommend that if you sell goods that can be damaged by water, you do not exhibit in the marquee. 

    Although we use event blow heaters in the marquee, it is recommended that you bring suitable warm clothing, as temperature can drop when doors are left open for longer periods of time.

     

     


    Whilst we advertise events, activities and entertainments we will not be held responsible for the failure of any events, activity and/or entertainment being available or the quality of any of the events, activities or entertainments. Failure of any of these to please cannot be held as a reason for refund.

    Disclaimer: Any videos or photos taken by a member of Aztec Shows LLP may be used in future for promotion of the show. Visitors are reminded that the terrain outside the show may be unstable please be aware of the possibility of slips, trips and falls. By entering the show you are agreeing to the above disclaimer and that the videos and images taken may be used.

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