To help you plan your day out at the Knebworth Christmas Fair, we have compiled a list of our most frequently asked visitor questions.
If you have a question which isn’t answered here, please call our general enquiries line on 01702 549623, Monday to Friday, 9am to 5pm (excluding Bank Holidays).
Will there be any COVID restictions / guidelines in place?
It is very difficult to say what will be in place later this year, we are hoping that there will be minimal restrictions, however we will be keeping a close eye on the news and working very closely with the venue and local government to ensure everyone is safe.
When will the 2021 tickets go on sale?
Tickets for our 2021 show are not yet on sale but as soon as they are we will make an announcement on our social media and on our website. If you have a problem with your ticket booking or would like to speak to someone about your tickets, please contact our ticket support team at RedBox who will be able to assist you. Please call 0333 242 7912 or email support@yourticketbooking.com.
Yes, tickets must be booked for the day you plan to attend the show and can only be used on the day you have booked for (Sunday tickets cannot be used on Saturday, for example). If you are unable to print the tickets, we do also accept viewing on smartphones.
If you’ve deleted your email confirmation or just can’t find it you can have it resent to the original email address used. Click Here and go to the bottom of the page and click on resend my email, follow the instructions to have your email resent.
If you have a ticket enquiry, please email support@yourticketbooking.com or call 0333 242 7912. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. Calls are charged at 7p per minute plus any network charges from your supplier. On show days, please call the customer support number on 0333 242 7913. Lines will be open from 8am to 11am.
Yes, the number to call is 0333 242 7912. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. Calls are charged at 7p per minute plus any network charges from your supplier.
No, parking is free for visitors. There are plenty of car parking spaces available, some hard-standing and the remainder on grass.
The main car park is just a few minutes walk to the entrance.
Yes. The spaces are as close as possible to the entrance at the show. Please ask staff on arrival and they will direct you to these spaces. PLEASE NOTE that all car parking is on grass, therefore we strongly recommend that you wear appropriate shoes.
Dogs are not permitted inside the undercover areas at the show. Guide dogs for the blind or for the hard of hearing are, however, welcome in all areas.
Due to regulations, pushchairs and buggies cannot be taken into the Knebworth Christmas Fair. However, NEW FOR 2019, customers are welcome to use our FREE Buggy Park for your comfort and enjoyment. On arrival, please follow the signs to the Buggy Park and our team will be able to assist you.
Yes, we will issue hand stamps for anyone wishing to return throughout the day of their visit.
No – although many exhibitors will take card, we advise bringing cash with you in case it is out of order on the day of the event.
All tickets are non-refundable.
Whilst we advertise events, activities and entertainments we will not be held responsible for the failure of any events, activity and/or entertainment being available or the quality of any of the events, activities or entertainments. Failure of any of these to please cannot be held as a reason for refund.
Disclaimer: Any videos or photos taken by a member of Aztec Garden Shows Ltd may be used in future for promotion of the show. Visitors are reminded that the terrain outside the show may be unstable please be aware of the possibility of slips, trips and falls. By entering the show you are agreeing to the above disclaimer and that the videos and images taken may be used.
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