22/23/24 NOVEMBER 2024

Knebworth House, Hertfordshire, SG1 2AX

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    FAQs

    To help you plan your day out at the Knebworth Christmas Fair, we have compiled a list of our most frequently asked visitor questions.

    If you have a question which isn’t answered here, please call our general enquiries line on 01702 549623, Monday to Friday, 9am to 5pm (excluding Bank Holidays).

     

    GENERAL FAQS

    When does the Knebworth Christmas Fair take place and what are the opening times?
    The Knebworth Christmas Fair takes place on Friday 24th, Saturday 25th and Sunday 26th November 2023. The show will be open from 9am – 4pm on all three days.

    What’s the full address?
    The event takes place in the Barns and Marquees at Knebworth House. The venue’s address is: Knebworth Park, Stevenage, SG1 2AX.

    Can I bring a Buggy or Pram?
    Although buggies and prams are not permitted in the inside areas of the show, we are pleased to introduce a FREE buggy park which you are welcome to use at the entrance to the event. Buggies and prams are permitted in all outdoor areas.

    Can tickets only be used on the day selected?
    If you have booked Standard or Afternoon Tickets, these must be booked for the day you plan to attend the show and can only be used on the day and entry time slot you have booked for (Sunday tickets cannot be used on Saturday, for example). If you are unable to print your tickets, we do also accept viewings on smartphones.

    Do the time slot entry tickets mean we’re limited to how long we can stay at the event?
    No, your time slot entry tickets are for your arrival time to the show only. You can stay at the event for as long as you like. The event closes at 4pm on all three days.

    Can I book my tickets online?
    Tickets can be booked in advance on our website by clicking here. For the safety and comfort of everyone attending this year’s event, we are limiting the tickets available, so we would strongly advise booking online to guarantee entry to the show on your day of choice. For full ticket prices click here.

    What are the new ‘Premium Plus’ and Premium’ tickets?
    Brand new for 2023, we have launched Premium Plus and Premium tickets to give you exclusive early access to the Knebworth Christmas Fair 2023 for limited shopping between 9am – 10am. These tickets are strictly limited to offer a pleasurable shopping experience. You do not need to select which day you would like to attend. Premium tickets will give you one-day entry on either Friday, Saturday or Sunday. Premium Plus tickets will give you entry for ALL THREE days on Friday, Saturday AND Sunday. Find out more here.

    What are Afternoon tickets?
    Due to popular request, we have introduced ‘Afternoon Tickets’ for the Knebworth Christmas Fair 2023. These special discounted tickets will give you access to the Knebworth Christmas Fair during the event’s quietest periods for those who may still feel vulnerable or would like to attend during the quiet time. Entry is from 1.30pm onwards.

    Can I buy tickets on the gate?
    Although we are hoping to have tickets available on the gate, these will be subject to availability and are not guaranteed. Please note that last year’s event SOLD OUT so we would strongly advise booking online to secure entry and to receive the best price on your tickets.

    Can I book my tickets over the phone?
    Yes, the number to call is 0333 242 7912. Lines are open Monday – Friday between 9am and 3pm excluding Bank Holidays. The cost to call 0333 numbers is the same as calling a normal local or national landline. If your tariff or call package offers free or inclusive calls to landlines, numbers starting with 03 will normally be included free of charge.

    I can’t find my confirmation email – how do I get it resent?
    If you’ve deleted your email confirmation or just can’t find it you can have it resent to the original email address used. Please contact our ticket support team at RedBox who will be able to assist you by emailing support@yourticketbooking.com.
     
    I’m having trouble booking tickets – what should I do?
    If you have a ticket enquiry, please email support@yourticketbooking.com or call 0333 242 7912. Lines are open Monday – Friday between 9am and 3pm excluding Bank Holidays. On show days, please call the customer support number on 0333 242 7913.  Lines will be open from 8am to 11am. The cost to call 0333 numbers is the same as calling a normal local or national landline. If your tariff or call package offers free or inclusive calls to landlines, numbers starting with 03 will normally be included free of charge.
     
    Is there an additional charge for parking?
    No, parking is free for visitors. There are plenty of car parking spaces available, some hard-standing and the remainder on grass.
     
    How far is the car park from the show entrance?
    The main car park is just a few minutes walk to the entrance.
     
    Is the show accessible for wheelchairs?
    Yes, the show is wheelchair friendly. 
     
    Can we hire a wheelchair at the show?
    Unfortunately we don’t have the facilities to offer this service, however you are welcome to bring your own wheelchair or walking aids with you.
     
    Are there parking facilities for those who need accessibility?
    Yes. The spaces are as close as possible to the entrance at the show. Please ask staff on arrival and they will direct you to these spaces.  PLEASE NOTE that all car parking is on grass, therefore we strongly recommend that you wear appropriate shoes.
     
    Do you have a concession for carers?
    Yes, we offer free entry for carers. You will need to book tickets for everyone else in your group but the carer/s will receive complimentary entry. Just let the team on the gate know and they will arrange entry.
     
    Are dogs allowed?
    In the interest of animal safety and wellbeing, dogs are not permitted at the Knebworth Christmas Fair.
     
    Can I enter the show more than once during my visit?
    Yes, please let a member of the team on the gate know that you would like re-entry to the show and they will arrange this for you on the day of your visit.
     
    Is there a cash point at the show?
    No – although many exhibitors will have card machines, we advise bringing cash with you in case it is out of order on the day of the event.
     
    I can no longer attend. Can I get a refund?
    We’re sorry that you are no longer able to join us but unfortunately all ticket sales are final and non-refundable.

     

     

    Whilst we advertise events, activities and entertainments we will not be held responsible for the failure of any events, activity and/or entertainment being available or the quality of any of the events, activities or entertainments. Failure of any of these to please cannot be held as a reason for refund.

    Disclaimer: Any videos or photos taken by a member of Aztec Shows LLP may be used in future for promotion of the show. Visitors are reminded that the terrain outside the show may be unstable please be aware of the possibility of slips, trips and falls. By entering the show you are agreeing to the above disclaimer and that the videos and images taken may be used.

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